Last updated: March 2026
Hampstead Renovations Ltd is a residential renovation company specialising in design, architecture and building services across North West London and surrounding areas.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Hampstead Renovations Ltd is the data controller responsible for your personal data.
If you have any questions about this privacy policy or how we handle your personal data, please contact us at contact@hampsteadrenovations.co.uk or write to us at the address above.
We may collect and process the following categories of personal data:
When you submit an enquiry through our website contact form, we collect your name, email address, telephone number, postcode and project details you choose to provide.
When you use our online cost calculator, we collect your postcode, property type and project preferences to generate an estimate. If you choose to receive the estimate by email, we also collect your email address.
Our feasibility checker collects your postcode and property details to assess whether your proposed renovation project is likely to receive planning permission or meet building regulations.
If you subscribe to our newsletter or email updates, we collect your email address and, where provided, your name.
Our hosting and security provider may process essential request data, such as IP address, browser details, requested URL and response status, to deliver and protect the website. Optional Google Ads measurement is kept disabled until you choose Accept all in our consent controls.
If you contact us by email, telephone or other means, we may retain records of that correspondence including the content of messages and any personal data contained within them.
We collect personal data through the following methods:
Most of the personal data we hold is provided directly by you when you fill in forms on our website, send us emails, speak with us on the telephone or correspond with us in any other way.
When you visit our website, certain technical data is collected automatically through cookies and similar technologies. See our Cookies section below for more detail.
We use Web3Forms to process form submissions made through our website. When you submit a form, your data is transmitted via Web3Forms’ servers before reaching us. Web3Forms acts as a data processor on our behalf.
Under the UK GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:
Where you have given us clear consent to process your personal data for a specific purpose — for example, when you submit a contact form, sign up for email updates, opt in to marketing communications or accept optional Google Ads measurement. You may change the website measurement choice at any time through the Cookie settings button, or contact us about other consent choices.
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights. This includes securing and operating the website and limited direct marketing to existing customers about similar services. We do not use legitimate interest to bypass the consent control for optional Google Ads measurement.
Where processing is necessary to take steps at your request prior to entering into a contract — for example, when your enquiry leads to us preparing a quotation or proposal for renovation work.
Where processing is necessary to comply with a legal obligation — for example, retaining financial records for tax purposes or maintaining records required by building regulations and planning legislation.
We use the personal data we collect for the following purposes:
We do not sell, rent or trade your personal data to any third party.
We may share your personal data with the following categories of recipients, only to the extent necessary for the purposes described in this policy:
AW-17767931400 for advertising measurement. Google processes data under its own terms and privacy controls.We retain your personal data only for as long as is necessary for the purposes for which it was collected. The specific retention periods are:
| Data type | Retention period |
|---|---|
| General enquiry data | 3 years from last contact |
| Client project data | 6 years after project completion (legal requirement) |
| Marketing consent records | Until consent is withdrawn |
| Optional Google Ads measurement data | For the period configured in our Google Ads account and subject to Google’s applicable controls; contact us for the current setting |
| Website server logs | 12 months |
After the relevant retention period expires, your personal data will be securely deleted or anonymised.
Under the UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at contact@hampsteadrenovations.co.uk. We will respond to your request within one month. There is no fee for making a request, unless your request is clearly unfounded or excessive.
Our website uses cookies — small text files placed on your device — to enhance your experience and help us understand how our site is used.
Essential browser storage supports core site behaviour. In particular, we store your consent choice under hrConsentV1 so the site can remember whether you selected Accept all or Necessary only.
The optional Google Ads tag does not load before a choice. It loads only after Accept all; Necessary only leaves advertising, analytics, ad-personalisation and user-data consent denied.
After consent, Google Ads may use browser storage or process measurement data in accordance with Google’s own policies. Other embedded third-party content, where present, may operate under the provider’s own privacy controls.
Use the persistent Cookie settings button on this website to change the optional measurement choice. You can also control and delete cookies or browser storage through your browser settings. A changed choice applies from that point forward.
For more information about cookies and how to manage them, visit www.aboutcookies.org.
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:
While we take all reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data.
Some of the third-party services we use — including Google (Ads measurement after consent), Cloudflare (hosting) and Web3Forms (form processing) — may transfer and process your data on servers located outside the United Kingdom and the European Economic Area (EEA).
Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection law. These safeguards may include:
Our services are directed at homeowners and property professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
If you believe that we have inadvertently collected personal data from a child, please contact us immediately at contact@hampsteadrenovations.co.uk and we will take steps to delete that data.
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The “Last updated” date at the top of this page indicates when the policy was most recently revised.
Where we make material changes to this policy, we will take reasonable steps to notify you, such as placing a prominent notice on our website.
We encourage you to review this page periodically to stay informed about how we protect your data.
If you are unhappy with how we have handled your personal data, we would like the opportunity to resolve your concerns. Please contact us first at contact@hampsteadrenovations.co.uk.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent body set up to uphold information rights:
If you have any questions about this privacy policy, wish to exercise your data protection rights, or want to raise a concern about how your data is being used, please get in touch:
For data protection queries specifically, please email contact@hampsteadrenovations.co.uk with the subject line “Data Protection Query”.