How we collect, use, and protect your personal information
Hampstead Renovations ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
We are registered in England and Wales. Our registered office is:
Hampstead Renovations
Unit 3, Palace Court
250 Finchley Road
Hampstead, London NW3 6DN
United Kingdom
Phone:
07459 345456
Email:
contact@hampsteadrenovations.co.uk
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect personal information that you voluntarily provide when you:
This information may include:
| Category | Examples |
|---|---|
| Contact Information | Name, email address, phone number, postal address |
| Project Information | Property address, postcode, project details, budget range |
| Communication Records | Email correspondence, phone call notes, meeting records |
| Financial Information | Billing information for contracted work (processed securely) |
When you visit our website, we may automatically collect:
We may receive information about you from:
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Fulfilling service contracts | Contractual necessity |
| Responding to enquiries | Legitimate interest |
| Marketing communications (with opt-in) | Consent |
| Compliance with building regulations | Legal obligation |
| Maintaining business records | Legitimate interest |
With your consent, we may send you:
You can opt out at any time by clicking the unsubscribe link in any email or contacting us directly.
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable basic website functionality (form submission, navigation) | Session |
| Analytics Cookies | Help us understand how visitors use our website (Google Analytics) | Up to 2 years |
| Functional Cookies | Remember your preferences and settings | Up to 1 year |
| Marketing Cookies | Track effectiveness of advertising campaigns | Up to 1 year |
Manageing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
We do not sell your personal information. We may share your data with:
We may disclose your information when required by law or to:
If our business is acquired or merged with another company, your information may be transferred to the new owners.
We implement appropriate technical and organisational measures to protect your personal information, including:
Whilst we take reasonable steps to protect your information, please note that email communications are not always secure. Avoid sending sensitive financial information (such as bank details or card numbers) via email unless using secure channels.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Quote requests (not converted) | 12 months |
| Customer project records | 7 years (tax and legal requirements) |
| Building control documentation | 15 years (insurance and warranty requirements) |
| Marketing consent records | Until consent is withdrawn |
| Website analytics | 26 months (Google Analytics default) |
Under UK data protection law, you have the following rights:
You can request a copy of the personal information we hold about you (Subject Access Request).
You can ask us to correct inaccurate or incomplete information.
You can request deletion of your personal data in certain circumstances (subject to legal retention requirements).
You can ask us to limit how we use your data in certain situations.
You can request a copy of your data in a machine-readable format.
You can object to processing based on legitimate interests or for direct marketing purposes.
We do not use automated decision-making or profiling.
To exercise any of these rights, please contact us:
We will respond to your request within one month.
Our website may contain links to third-party websites, including:
We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Your data is primarily processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hampstead Renovations
Address:
Unit 3, Palace Court
250 Finchley Road
Hampstead, London NW3 6DN
Phone:
07459 345456
Email:
contact@hampsteadrenovations.co.uk
Business Hours: Monday - Sunday, 9:00 AM - 8:00 PM
You have the right to lodge a complaint with the UK's supervisory authority for data protection:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
ICO Helpline:
0303 123 1113
Website:
www.ico.org.uk
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where we require your consent to process personal data, we will request it separately and provide you with clear information about what you're consenting to.
You can withdraw your consent at any time by contacting us. This will not affect the lawfulness of processing based on consent before its withdrawal.
This Privacy Policy was last updated on November 2024. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection laws.